WELCOME Welcome to IAnswerMedical, the complete solution for your medical office answering needs. Unlike a traditional answering service,IAnswerMedicalspecializes only with medical practices and offers services for both inbound and outbound calling. We understand how a medical practice operates and how busy it can be on a daily basis. Many practices have overworked or understaffed front desk personnel. That’s why we created IAnswerMedical.

Here is how IAnswerMedical will maximize your investment in an Electronic Medical Records
(EMR) solution.

1. New Patient information is entered in
   to the EMR directly by
   IAnswerMedical representatives
   when a new patient calls in.
2. IAnswerMedical professionals will
   work with patients that call in and
   complete the EMR Scheduler with
   the relevant appointment information.
   
3. IAnswerMedical professionals will
   call the patient’s Insurance
   Company toverify insurance elegibility
   and confirm in REAL TIME what
   their CURRENT deductible is at the
   time of the appointment.
   
4. IAnswerMedical professionals will
   call the patient 24 to 48 hours before
   their appointment LIVE and confirm
   their attendance or change the
   appointment.
   
5. IAnswerMedical professionals will
   monitor for patients that are late for
   their scheduled appointment time
   and contact these patients to confirm
   directions and attendance or
   reschedule the appointment. In
   addition, practice staff will be
   notified that a patient is running
   late or has changed the appointment.
   
6. IAnswerMedical professionals
   will contact the patient 48 hours
   AFTER the practice visit and
   conduct a customer service survey.
   In addition to satisfaction questions,
7. IAnswerMedical professionals will
   ask the patient for referrals then
   reach out to these prospective
   patients to set up introductory
   appointments with the practice.
   
8. IAnswerMedical profesionals
   will answer calls 24 hours a
   day 7 days a week.

After Hours Coverage
Are you in the office only 2-3 days per week?
Do you really need staff in the office when you are not there?
Would you like to reduce your labor cost?
Do you need flexible after hours coverage?

If you have a front desk person in the office to handle patient calls when you are not there or an another answering service, we can handle those duties and more. Instead of hiring extra staff, outsource your patient calls to the IAnswerMedical professionals. Whether you need daytime or after hours coverage, we can handle all of your phone needs. Best of all, we charge a low flat rate per hour (no per minute, per item, etc.), based on the hours you need. Our dedicated representatives will answer the phones live 24/7/365, Bilingual (English and Spanish), make patient appointments and page you in case of emergencies. The IAnswerMedical team will handle each patient call based on your instructions and provide you with weekly call reports.

USE IAnswerMedical ANSWERING SERVICES TO REDUCE YOUR PAYROLL COSTS AND
IMPROVE YOUR DAYTIME and AFTER HOURS PHONE RESPONSE TIME

Did you know that IAnswerMedical is one of the only answering services to offer a professionally trained “virtual front desk” representative?  They can answer your phones remotely at any time right here at IAnswerMedical.  Most phone service vendors, such as Verizon, can set your lines to forward your calls automatically so we can answer all of your calls.
 
Our representatives at IAnswerMedical are here for you 24/7. You pay us one low flat rate per hour, instead of per call or per minute.  There are no financial obligations for Payroll Taxes, Workers compensation, Unemployment, Health insurance, Sick pay, or Vacation pay.  In most cases, using an IAnswerMedical representative to handle your incoming, daytime or after hours calls saves 75% of the cost of a full-time employee.  This could be a savings of $30,000 a year or more! A person hired at $12-$15 per hour is really costing you $20-$25 per hour with fully loaded costs.

IAnswerMedical can also help reduce your daytime workload by assisting with your appointment scheduling and verifying insurance coverage.  If you already use such a program (such as an EMR) that will allow us to log in as a remote user, we will gladly handle your patient appointment calls during the day or after hours.  With our seamless connection to you, your patients will never know that the call is being handled by us right here at IAnswerMedical.